Planning a remodel is an exciting but daunting task, especially when it comes to finding the right contractor to bring your vision to life. For homeowners in the New Hampshire seacoast region, it can be difficult to know where to look for a reputable contractor.

There are tons of online platforms and apps, but can you trust them? They say that the contractors are reputable, but how do you know if the reviews are fake?

You could ask your friends and neighbors, but what if they don’t know any good contractors? Are you stuck looking for contractors online and hoping for the best?

Don’t worry, we’re here to walk you through all of it. We’ll talk about your different options for finding a contractor, the pros and cons of each, and what approach is most likely to give you the best results in your search for a contractor for your renovation project.

Where is the best place to find reputable contractors in New Hampshire?

To start, you’ll want to look at both online platforms and local resources to build a list of potential contractors for your renovation project. Most homeowners begin their search online, where they can quickly find contractor directories and customer reviews. Others turn to friends, neighbors, or local organizations for trusted recommendations. Both options have their place, but it’s important to treat them as part of the research process, not as definitive answers. Let’s take a look at each of these options, and go over the pros and cons of each.

Online lead-generation platforms and apps

Online lead-generation platforms and apps are a popular choice because they are convenient, giving homeowners easy access to a wide range of contractors. These platforms allow you to filter by location, view ratings and reviews, and request quotes. Some of the more well-known platforms include Angi, Thumbtack, and HomeAdvisor, but there are many others, with varying degrees of notoriety. While these platforms are great for getting started, they are not without their drawbacks.

Are online platforms reliable for finding contractors?

Online platforms are reliable as a starting point but should be treated with caution. Most of these platforms do not conduct extensive vetting of contractors, so the listings you see are essentially directories. While some platforms may verify basic information like licenses or insurance, they rarely go beyond that. Complaints made against contractors may be tracked, but it’s common for profiles to remain active even after multiple complaints.

Furthermore, contractors can pay for higher visibility or “preferred” status on many of these platforms, which doesn’t always reflect quality—it just means they’ve invested more money in advertising. 

Due to the costs involved in using these platforms, many reputable contractors avoid them entirely once they have built a solid reputation through word-of-mouth, leaving newer or less-experienced contractors to fill the listings.

How do contractor apps vet their listed professionals?

Most contractor apps and platforms have a minimal vetting process. They often check for business licenses and insurance, but they generally don’t conduct deep background checks or disciplinary actions if complaints arise. Contractors that are listed as "preferred" or "top-rated" usually have paid for those designations, so it’s crucial to verify credentials yourself by requesting references and checking with local authorities about the contractor’s status.

Do general contractor directories offer better results than niche platforms?

Contractor directories that are more general, such as Angi or HomeAdvisor, cast a wider net, offering a variety of professionals for different types of remodels. These platforms are excellent for finding a broad range of contractors, but niche platforms like Houzz might be better suited if you’re looking for more design-oriented or high-end remodelers.

Niche platforms often attract contractors who specialize in custom designs or specific types of remodeling projects, like kitchen or bathroom renovations. If your project requires a particular style or expertise, it might be worth browsing these more focused platforms. That said, neither type of platform ensures access to higher-quality contractors than the other, so it's essential to conduct your own research before making a decision.

What should I look for when reading contractor reviews on online platforms?

When looking at reviews on online platforms, focus on detailed feedback rather than just star ratings. Look for consistent themes across multiple reviews. Are clients repeatedly praising the contractor’s communication skills, reliability, and quality of work? Or are there recurring complaints about delays, poor craftsmanship, or budget overruns?

Also, check for specific mentions of the type of remodel you’re planning. If you’re embarking on a kitchen remodel in Portsmouth, NH, look for reviews from homeowners who have undertaken similar projects in nearby areas. The more specific the reviews, the better idea you’ll have of how the contractor might handle your project.

What are some signs that an online platform might have unreliable contractor reviews?

Spotting unreliable reviews can be tricky, but there are a few red flags to watch for:

• Overly generic reviews: Reviews that don’t offer specific details about the project or seem too vague might not be genuine.

• Clusters of reviews: If a contractor has multiple reviews posted within a short period, especially if they seem uniformly positive, this could indicate manipulated or fake reviews.

• Only extreme reviews: If the contractor has only glowing 5-star or only 1-star reviews, without anything in between, it may suggest a skewed or unreliable feedback system.

Should I avoid contractors who only advertise on less-regulated platforms?

Contractors who only advertise on less-regulated platforms, such as Craigslist or Facebook Marketplace, should generally be approached with caution. These types of platforms often have little to no oversight, making it difficult to verify the credentials of the contractors listed. While some contractors may be legitimate, the risk of hiring someone without proper licensing or insurance is much higher. If a contractor isn’t using more reputable directories or local networks, this might be a red flag that they are trying to bypass more formal vetting processes.

What are the pros and cons of online lead-generation platforms and apps for finding contractors?

Pros:

• Convenience: You can find and compare multiple contractors quickly.

• Customer reviews: Many platforms provide access to reviews and ratings from past customers, giving you a snapshot of their reputation.

• Quote comparison: Some apps allow you to request quotes from several contractors, which helps with initial budgeting.

Cons:

• Minimal vetting: Most platforms do not conduct thorough background checks, so you must do your own research to verify credentials.

• Pay-to-play system: Contractors can pay for higher visibility, meaning the "preferred" or "top-rated" contractors might not always be the best quality.

• Limited pool of reputable contractors: Once contractors establish a solid reputation through word-of-mouth, many move away from these platforms, which means you might miss out on more experienced contractors.

Word-of-mouth and networking organizations

Sure, online platforms are convenient, but there’s a lot to be said for the tried-and-true method of word-of-mouth recommendations. Let’s be honest—when someone you know personally gives you a referral, it tends to carry a bit more weight than an anonymous online review. Whether it’s a trusted friend, a neighbor, or even a local organization, these recommendations can give you valuable insights into what it’s like to actually work with a contractor.

How important is word-of-mouth when finding a contractor?

Word-of-mouth is one of the most reliable ways to find a great contractor. Why? Because personal recommendations come from real-life experiences. 

When a friend or family member refers a contractor, they’re sharing details you might not find in an online review—like how the contractor communicated throughout the project or how they handled surprises along the way.

But here’s the thing: not all word-of-mouth referrals are equal. Every person has their own unique priorities and expectations. Maybe your neighbor values getting the job done fast and at a low cost, but you care more about a contractor who takes their time and delivers high-quality craftsmanship. In that case, your neighbor’s recommendation might not be the best fit for you. It’s always a good idea to make sure the person referring the contractor shares the same values and standards as you do.

So, by all means, ask friends, neighbors, or family members who’ve recently remodeled for their recommendations. Just remember to ask the right questions: Did the contractor stick to the budget? How was their communication? Were there any hiccups along the way, and how were they handled? That way, you’ll have a better sense of whether the contractor is a good match for your needs.

How can I find contractors who are local to the New Hampshire seacoast, rather than companies from outside the area?

Hiring a contractor who’s local to the New Hampshire seacoast can really work in your favor. Local contractors are familiar with the area’s building codes, regulations, and suppliers. They’ve likely worked on homes similar to yours and know how to navigate the specific needs of the region. Plus, they’re more likely to have established relationships with local subcontractors and suppliers, which can help keep your project running smoothly.

One way to find local contractors is to filter your online searches by location. But don’t forget about the local resources available to you. Ask around in community Facebook groups, check out recommendations from your city’s Chamber of Commerce, or even ask your local hardware store for suggestions. These sources can help you narrow down contractors who truly know the ins and outs of the New Hampshire seacoast.

Are local organizations like the Portsmouth Chamber of Commerce a good resource for contractor referrals?

Yes! Local organizations like the Chamber of Commerce can be a goldmine when you’re looking for contractor referrals. Contractors who are part of these organizations are usually more established and have deeper ties to the community. It’s a good sign that they’re invested in maintaining a positive reputation locally.

However, as with any referral, it’s still important to do your own research. Just because a contractor is a Chamber member doesn’t automatically mean they’re the perfect fit for your project. But it does give you a starting point with professionals who are likely well-regarded in the area.

Can I rely on recommendations from friends and neighbors who have remodeled their homes?

Recommendations from people you trust can be invaluable when it comes to finding a contractor. When someone you know has gone through a remodel, they can provide you with specific insights that online reviews often don’t capture. For example, how did the contractor handle the project timeline? Did they stay within budget? How did they manage unexpected issues? These personal insights can give you a much clearer picture of what you can expect.

That said, keep in mind that their needs and priorities might differ from yours, so make sure to ask questions that matter to you. If you value detailed craftsmanship over getting the job done at the lowest cost, for example, be sure to ask whether that was also important to the person referring the contractor.

Are local hardware stores or building material suppliers a good source for contractor recommendations?

Yes, local hardware stores and building material suppliers can be fantastic resources. These businesses often work closely with contractors and have a good sense of who consistently buys quality materials, pays their bills on time,  and keeps projects running smoothly. Plus, they’re usually eager to point you toward contractors they trust because they know that a contractor who does good work reflects well on them too.

If you’re unsure where to start, dropping by your local supplier and asking for their recommendations could connect you with some of the best local contractors in the New Hampshire seacoast.

Are local Facebook groups or community forums helpful for contractor recommendations?

Local Facebook groups and community forums have become increasingly popular for sharing contractor recommendations. These spaces can offer a wealth of firsthand experiences from people in your area who’ve worked with local contractors. You can post your own questions, get feedback, and even follow up with people to learn more about their specific remodels.

The great thing about these groups is that you can ask detailed, personalized questions—way beyond what you’d get from browsing online reviews. Plus, since the group members are your neighbors, you’re getting advice from people who understand the unique challenges of remodeling in the New Hampshire seacoast area.

Are there trade organizations that list reputable local contractors?

Yes, local trade organizations, like the New Hampshire Home Builders Association, often maintain directories of reputable contractors. Membership in these organizations is usually a sign that the contractor is serious about their business and is committed to staying up to date with industry standards.

While these organizations don’t guarantee quality, they do offer a curated list of professionals who are likely to be reliable and experienced. It’s definitely worth checking their directories when you’re in the early stages of your search.

Are local home shows or industry expos a good place to find reliable contractors?

Home shows and industry expos can be excellent places to meet contractors face-to-face and see examples of their work. These events give you the opportunity to ask questions, learn more about the contractor’s approach, and get a feel for their communication style.

Contractors who participate in these events often do so because they’re proud of their work and are eager to showcase it to the local community. If you’re the type of person who likes to meet and talk with contractors before making a decision, attending a local home show could be a great way to find your perfect match.

Does the Better Business Bureau (BBB) help in finding trustworthy contractors?

The BBB can definitely help you check a contractor’s complaint history, which can give you some useful insights. However, it’s important to remember that BBB accreditation isn’t a guarantee of quality. Contractors can pay for accreditation, so while it’s worth checking if any complaints have been filed, don’t rely solely on a BBB rating when making your decision. It’s just one tool in your toolbox when researching contractors.

Should I look for contractors with BBB accreditation?

BBB accreditation can be a helpful factor, but it’s not the be-all and end-all. Plenty of excellent contractors choose not to pay for BBB accreditation, so it’s important not to base your decision solely on whether a contractor has this status. Use it as part of your overall research, but make sure you’re also checking reviews, talking to past clients, and asking the right questions.

Is it better to choose a contractor who has strong ties to my local community?

Hiring a contractor with strong ties to your local community can be a big advantage. Local contractors are more familiar with the area’s building codes, suppliers, and trade specialists, and they often have a personal stake in maintaining a good reputation. A contractor who is well-known and respected in your community has more incentive to deliver excellent service—after all, they want to keep that reputation intact.

Plus, if any follow-up work is needed after your remodel is complete, having a local contractor means they’re close by and more likely to be available.

What are the pros and cons of using networking organizations to find contractors?

Pros:

• Established reputation: Contractors who are part of local organizations or trade associations usually have a solid track record.

• Local expertise: Local contractors are familiar with local building codes, suppliers, and subcontractors.

• Trusted referrals: Networking organizations can help connect you with contractors who have been recommended by other professionals in the industry.

Cons:

• Limited vetting: While membership is a good sign, these organizations don’t deeply vet contractors, so you’ll still need to do your own research.

• Smaller pool: You might not have as many contractors to choose from compared to online platforms, which could make it take longer to find the right fit.

• Individual priorities: What matters most to one person might not be important to you. For example, a contractor recommended by someone who values low cost might not be the best fit if you prioritize high-quality workmanship and attention to detail.

Conclusion: Finding a remodel contractor in the New Hampshire seacoast

Finding the perfect contractor for your kitchen remodel in Portsmouth, NH, or your bathroom remodel in Exeter, NH, doesn’t have to be overwhelming. By combining online resources, personal referrals, and local networking organizations, you can build a solid list of potential contractors who meet your needs. Just remember to do your homework—verify qualifications, ask the right questions, and make sure the contractor’s values align with yours.

Ready to get started on your kitchen remodel? Contact us today to schedule a consultation and see how we can help turn your dream kitchen into reality!