Hiring the right contractor for your kitchen or bathroom renovation can be a daunting task. It’s not just about finding someone who can do the work – it’s about finding a contractor who understands your vision, communicates well, stays on schedule, and ensures that the quality of work will meet your expectations.

When it comes to selecting a contractor, asking the right questions can make all the difference. By posing the right questions, you can gain insights into their experience, approach to project management, and overall reliability. This proactive approach not only helps you make an informed decision but also sets the stage for a successful remodeling experience, ensuring that your vision is realized while minimizing potential pitfalls along the way. 

What questions should I ask when hiring a contractor?

When you’re investing in a major home renovation, like a kitchen or a bathroom, the last thing you want is to hire a contractor who can’t deliver on their promises. Here are 20 essential questions to ask contractors during the vetting process, along with detailed explanations of why each question matters. We'll also explain what might happen if you don't get the answers you’re looking for, so you can avoid common pitfalls in your remodeling journey. Here are the 20 key questions to ask:

1. Are you licensed and insured to work in my city?

Why ask this?

You want to ensure that the contractor has the necessary credentials and insurance to protect both you and your home. Licensing requirements vary by location, and insurance covers any accidents or damage that may occur during the remodel.

Hiring an unlicensed contractor could result in shoddy work, potential legal issues, and difficulties with permits and inspections. Without insurance, you might be liable for any accidents on the job site, which could lead to costly lawsuits.

2. What is your experience with kitchen and bathroom renovations near me?

Why ask this?

A contractor who has experience working in your area is familiar with the local building codes, permitting processes, and common challenges that homeowners face in this region. Additionally, local contractors often have established relationships with local suppliers and subcontractors, which can help the project run more smoothly.

If a contractor doesn’t have experience working in your specific area, they might not understand the local building requirements, which could delay your project or lead to fines for non-compliance. They also may not have the connections needed to source materials efficiently, which could result in higher costs or long wait times.

3. Can you provide a portfolio of similar projects and references from past clients?

Why ask this?

Looking at a contractor’s portfolio gives you a chance to see if their experience aligns with your vision and assess the quality of their work. If they’ve completed similar projects, you can feel more confident that they’ll understand the nuances of your remodel.

If a contractor doesn’t have a portfolio or the projects in their portfolio aren’t relevant to your needs, it could mean they lack the experience required to execute your remodel successfully. This could lead to disappointing results, especially if they’re unfamiliar with the design elements or technical requirements of your project.

4. What is your approach to project management and communication? How often will I receive updates?

Why ask this?

Clear communication is key to a successful remodel. You need to know who is managing the project and how often you’ll receive updates. Will the contractor communicate regularly, or will you be left wondering about progress? A strong project manager ensures things stay on track and resolves issues quickly.

If a contractor doesn’t have a structured communication plan, you may be left in the dark, causing frustration and anxiety. Poor communication can lead to misunderstandings about timelines, design changes, or budget adjustments, and in the worst cases, a project could spiral out of control without you even realizing it.

5. Who will be my main point of contact throughout the project?

Why ask this?

Knowing exactly who you’ll be communicating with avoids confusion. Ideally, this person should be someone who is easily reachable and fully aware of all project details. Some companies assign a dedicated project manager, while others might have the contractor themselves serve as your primary contact.

If you don’t know who to turn to with questions or concerns, it can lead to delays or errors. Worse, if your point of contact is unreliable or unresponsive, it can make the entire remodeling experience stressful and frustrating. Avoid contractors who don’t assign a specific contact person or who bounce you around between different team members.

6. What is the timeline for this project, and how do you handle unexpected delays?

Why ask this?

Having a clear timeline helps manage expectations. It’s also important to know how the contractor will handle any unexpected issues that could cause delays, like supply chain problems or hidden structural issues that emerge during the remodel.

If the contractor doesn’t provide a realistic timeline or has no plan for handling delays, your remodel could stretch on for months longer than anticipated. This not only disrupts your life but can also increase costs if delays lead to additional work or material price hikes.

7. How do you ensure the quality of materials and workmanship?

Why ask this?

You want to know that the contractor uses high-quality materials and has skilled workers on the job. Cutting corners to save costs often results in substandard work that could need repair or replacement sooner than expected.

A contractor who skimps on materials or hires unqualified labor might complete the job, but the results won’t last. Inferior materials can lead to wear and tear much sooner, while poor workmanship could lead to leaks, structural problems, or even safety hazards.

8. Will you handle all necessary permits and inspections?

Why ask this?

In most cases, a remodel requires permits from the local government. The contractor should be responsible for obtaining these permits and scheduling inspections. This ensures the work is done to code and avoids any legal problems down the road.

If a contractor expects you to handle the permits or doesn’t pull the proper ones, it could cause serious problems later. Unpermitted work can lead to fines, complications with insurance claims, or even require the remodel to be redone to meet code. Additionally, trying to sell a home with unpermitted work can be a nightmare.

9. How do you address unexpected issues that arise during the project?

Why ask this?

No remodel goes exactly according to plan, so it’s important to know how the contractor handles surprises. Whether it’s finding outdated wiring, plumbing issues, or making changes to the design, a good contractor will have a process for addressing these issues without derailing the project.

A contractor who isn’t prepared for the unexpected could leave you with incomplete work, rushed fixes, or a blown budget. If problems aren’t addressed promptly and properly, they can delay the project and lead to costly repairs down the line.

10. Do you offer a warranty on your work and materials?

Why ask this?

A warranty provides peace of mind that the contractor stands behind their work. If anything goes wrong after the remodel, you want to know it will be fixed without incurring additional costs.

A contractor who doesn’t offer a warranty might not feel confident in the durability of their work. If issues arise after the remodel, such as faulty plumbing or poorly installed fixtures, you could be stuck with the bill for repairs.

11. Can you provide a detailed estimate for the project?

Why ask this?

Clarity in project details and specifications is crucial for a successful remodeling experience. A comprehensive estimate outlines the scope of work, materials to be used, timelines, and specific expectations. This not only helps you understand what to expect throughout the process but also ensures that your contractor’s plan for the project is aligned with your expectations.

Without clear details, you may encounter misunderstandings that could lead to unexpected changes or delays. By ensuring that all aspects of the project are clearly defined, you can work together with your contractor to minimize surprises and keep your remodel on track, providing you with peace of mind from start to finish.

12. How will the cost of the project be calculated?

Why ask this?

It's important to know how the contractor will charge for the project because it can affect the final cost. Some contractors use a time and materials method, where you pay for the hours worked and the materials used. Another approach is cost-plus, where you're billed for material and labor costs plus a general contractor fee or markup percentage. Alternatively, many contractors offer a fixed-cost method, where the price is guaranteed unless you make changes to the project.

Without a clear understanding of how the project cost will be calculated, you run the risk of unexpected costs. By understanding how the cost is calculated, you can avoid surprises. You'll know if the price might change and if any extra charges are fair.

For a deeper dive into how contractors charge for projects, be sure to read our Learning Center article: Which is better: a time and materials, cost-plus, or fixed price contract? It breaks down each method, helping you decide which one might work best for your remodel.

13. What is your process for making changes to the project after the contract is signed?

Why ask this?

Even with careful planning, it’s not uncommon to make changes mid-project. Whether it’s choosing a different countertop or adjusting the layout, you need to know how the contractor handles changes and what costs are associated with them.

A contractor without a clear process for change orders could lead to confusion and unexpected charges. If changes aren’t documented properly, it could lead to disagreements about costs or delays as new materials are ordered.

14. How do you ensure the cleanliness and safety of the job site?

Why ask this?

Remodeling can be disruptive, and a good contractor will have a plan for keeping the job site tidy and safe, particularly if you’re living in the home during the project. This includes minimizing dust, protecting your belongings, and ensuring that the work doesn’t interfere with your day-to-day life.

If the contractor doesn’t prioritize cleanliness and safety, your home could become a hazardous or stressful environment. Dust and debris could damage your furniture or pose health risks, and an unsafe job site increases the chances of accidents.

15. How do you manage subcontractors? Will you be on-site to oversee their work?

Why ask this?

Most remodeling projects involve subcontractors for specialized work like plumbing or electrical. You need to know how the contractor manages these teams and ensures that their work meets the same quality standards.

If subcontractors are left unsupervised or poorly managed, the quality of the work can suffer. A contractor who isn’t regularly on-site might not catch mistakes or miscommunications, leading to rework, delays, or substandard results.

16. What measures do you take to stay on schedule and within budget?

Why ask this?

Staying on schedule and within budget is crucial for a successful remodel. You want a contractor who has systems in place to track progress, avoid delays, and manage costs.

If a contractor doesn’t have effective project management, your remodel could drag on far longer than expected and end up costing much more. Without careful budget tracking, costs can spiral out of control, and you may end up paying significantly more than your original estimate.

17. What is your payment schedule? Do you require deposits or milestone payments?

Why ask this?

Understanding the payment schedule helps you budget for the project and avoid any surprises. Most contractors require a deposit and milestone payments throughout the project to cover the costs of labor and materials as they progress.

If the payment terms are unclear or if the contractor asks for too much upfront, it could put you in a vulnerable position. Avoid contractors who demand large upfront payments before work begins, as this can be a red flag for potential scams or financial mismanagement.

18. How do you handle disputes or disagreements that may arise during the project?

Why ask this?

Even with the best planning, disputes can arise during a remodel. It’s important to know how the contractor handles conflicts and whether they have a formal process for resolving them amicably.

A contractor who doesn’t have a clear process for handling disputes might leave you with unresolved issues, unfinished work, or strained communication. This could lead to delays, legal problems, or dissatisfaction with the final result.

19. What sets your company apart from other contractors in the area?

Why ask this?

This question helps you gauge what makes the contractor unique and why you should choose them over others. Look for responses that align with your values, whether that’s customer service, quality craftsmanship, or their approach to project management.

If the contractor can’t clearly articulate what sets them apart, it may be a sign that they don’t have a well-defined brand or competitive edge. This could make it harder for you to trust that they’ll deliver exceptional results.

20. How do you handle final walkthroughs and ensure the project meets my expectations?

Why ask this?

A final walkthrough ensures that everything is completed to your satisfaction before the contractor considers the job done. You want a contractor who takes this step seriously and will address any concerns or punch list items promptly.

Skipping the final walkthrough or rushing through it could leave you with unfinished details or issues that don’t get resolved. If the contractor isn’t thorough during this stage, you may end up with lingering problems that detract from your enjoyment of the remodel.

How Rothrock Kitchen & Bath Remodeling answers these questions:

At Rothrock Kitchen & Bath Remodeling, we understand that selecting the right contractor can feel overwhelming. To help you feel confident in your decision, we’ve answered these questions as they apply to our company and our projects. This will help you decide whether our company will be a good fit for you and your remodel project. Here's how we approach each aspect of the remodeling process:

1. Are you licensed and insured to work in New Hampshire and Maine?

Yes, we meet all the licensing and insurance requirements to work in the states of New Hampshire and Maine. We use licensed plumbers and electricians for our projects, and our insurance policy ensures that your home is protected in the event of any unforeseen accidents during the remodeling process.

2. What is your experience with kitchen and bathroom renovations in the seacoast area?

We have extensive experience with kitchen and bathroom renovations throughout the New Hampshire Seacoast region. Our familiarity with local building codes, permitting, and trusted relationships with suppliers allow us to handle your project with ease.

3. Can you provide a portfolio of similar projects and references from past clients?

Absolutely! We have a comprehensive portfolio of past kitchen and bathroom remodels, showcasing our past work. In fact, you can see many of these projects online, on our Photo Gallery page. We are also happy to provide references from previous clients who can speak to their experience working with us, our communication, and the final results.

4. What is your approach to project management and communication? How often will I receive updates?

We use a powerful project management tool, called JobTread (What is project management software?), to provide real-time updates and clear communication throughout your remodel. You’ll have access to detailed timelines, progress updates, and budgets through this platform. We’ll also check in with you regularly in person and/or via phone, email, or text, if that’s more convenient for you. We believe in regular, transparent communication to ensure you're always informed.

5. Will I have a main point of contact throughout the project?

Absolutely! During your remodel, you’ll work closely with a dedicated project manager who will be your primary point of contact. They’ll oversee every aspect of the project, ensuring that all team members are on the same page and that your questions are addressed promptly.

6. Will I be informed of the timeline for my project, and how do you handle unexpected delays?

Every project has a unique timeline based on its complexity, and we’ll provide you with a clear schedule during the planning phase. If unexpected delays arise—such as supply chain issues or structural problems—we'll communicate with you immediately and adjust the timeline accordingly to keep the project moving.

7. How do you ensure the quality of materials and workmanship?

At Rothrock, we source high-quality materials from trusted suppliers and work with experienced tradespeople who specialize in kitchen and bathroom remodeling. We carefully vet all of our trade partners to ensure they meet our high standards of craftsmanship. Our project managers perform regular quality control checks throughout your project to ensure all of the work continues to meet our high standards.

8. Will you handle all necessary permits and inspections?

Yes, we handle all the necessary permits and schedule inspections for your project. This ensures that everything is done to code and saves you the hassle of navigating local building regulations.

9. How do you address unexpected issues that arise during the project?

We understand that remodeling projects can come with surprises. If any issues arise, such as hidden structural problems, we will communicate with you immediately and offer solutions to keep the project on track without sacrificing quality or going over budget.

10. Do you offer a warranty on your work and materials?

Yes, we offer a comprehensive warranty on both our work and the materials we use. We stand behind the quality of our craftsmanship, and should any issues arise after the project is complete, we’ll be there to resolve them promptly.

11. Will you provide a detailed estimate for the project?

We believe in complete transparency when it comes to project specifications and costs. You will receive a detailed proposal that clearly describes the scope of work and the materials we will be using. This proposal includes all of the labor, materials, and other expenses, with no hidden costs or fees, to give you confidence that your completed project will meet your budget expectations.

12. How will the cost of the project be calculated?

At Rothrock Kitchen & Bath Remodeling, we use a fixed-cost approach, which means we provide a detailed quote that outlines all costs upfront. This method ensures that there are no surprises or hidden fees once the project is underway, and you can have peace of mind knowing the total investment required before the work begins.

13. What is your process for making changes to the project after the contract is signed?

We understand that changes happen, and we’re flexible. Any changes to the scope of work will be communicated clearly through JobTread, where you can see how these changes may affect your budget or timeline. All changes will be documented and agreed upon before any additional work gets done. You can rest assured we won’t make any changes without your approval.

14. How do you ensure the cleanliness and safety of the job site?

Our team takes great care to keep the job site clean and safe throughout the remodel. We use protective coverings, daily clean-up protocols, and dust control measures to ensure that your living space remains as comfortable as possible, even while work is underway.

15. How do you manage subcontractors? Will you be on-site to oversee their work?

We carefully select and vet all subcontractors, ensuring they are trustworthy and meet our high standards. We manage all of our subcontractors through our JobTread platform, ensuring their work is completed on schedule and on budget. Our project manager will be on-site regularly to oversee their work and ensure it aligns with the project plan and your workmanship expectations.

16. What measures do you take to stay on schedule and within budget?

We use a robust project management system (JobTread) to track every aspect of your remodel, from timelines to budgets. Regular updates and careful oversight help us prevent delays and keep costs under control. If any issues arise, you’ll be notified immediately.

17. What is your payment schedule? Do you require deposits or milestone payments?

We typically require a deposit to get started and follow a milestone payment schedule throughout the project. These payments are aligned with key stages of the remodel, and we ensure the terms are clearly outlined in your contract so there are no surprises.

18. How do you handle disputes or disagreements that may arise during the project?

We strive for open communication to prevent misunderstandings, but if a disagreement arises, we will address it professionally and promptly. Our goal is to find a fair resolution that keeps the project moving forward without adding unnecessary stress.

19. What sets your company apart from other contractors in the area?

At Rothrock Kitchen & Bath Remodeling, we believe in delivering not just a beautiful finished product, but a seamless experience for our clients. Our attention to detail, commitment to communication, and use of advanced project management tools set us apart. We act as advocates for our clients, ensuring their vision is realized with transparency and trust.

20. How do you handle final walkthroughs and ensure the project meets my expectations?

We conduct a detailed final walkthrough to ensure every aspect of your remodel meets your expectations. Any punch list items will be addressed promptly before we consider the job complete, ensuring you’re 100% satisfied with the results.

Conclusion: How do I vet a contractor for a renovation project?

Asking the right questions can make all the difference when choosing a contractor for your kitchen or bathroom renovation in seacoast New Hampshire or southern Maine. By taking the time to vet contractors thoroughly, you’ll be able to find a trustworthy partner who can bring your vision to life without unnecessary stress or delays.

At Rothrock Kitchen & Bath Remodeling, we pride ourselves on transparency, communication, and high-quality craftsmanship. We’re here to answer all of these questions and more to ensure that your remodeling experience is smooth and rewarding. If you’re ready to start your remodel, contact us today for a consultation, and let’s bring your dream space to life!